Major European airports, including Heathrow, Brussels, and Berlin, faced significant disruptions this weekend due to a suspected cyber attack. Passengers experienced lengthy delays, flight cancellations, and chaotic scenes as electronic check-in and baggage systems were affected.
What Happened?
The cyber attack targeted the MUSE software, developed by Collins Aerospace, a system used by multiple airlines to share check-in desks and boarding gates. RTX, the parent company of Collins Aerospace, confirmed a "cyber-related disruption" and stated they are working to resolve the issue. The exact nature of the attack and the responsible parties remain unknown.
Impact on Airports
The disruption forced airports to revert to manual check-in procedures, causing extensive delays and long queues. While some airlines, like British Airways, managed to maintain operations using backup systems, many others were significantly impacted. Dublin and Cork Airports in Ireland also reported minor impacts.
What's Being Done?
The National Cyber Security Centre in the UK is collaborating with Collins Aerospace, affected airports, the Department for Transport, and law enforcement to investigate the incident. The European Commission is also closely monitoring the situation and working with airlines and airports to restore operations and support passengers. They have stated that current signs do not indicate a widespread or severe attack, and aviation safety and air traffic control remain unaffected.
Could This Happen in South Africa?
While the European airports were the direct targets, this incident serves as a stark reminder of the vulnerability of critical infrastructure to cyber attacks. South African airports and airlines should review their cybersecurity protocols and ensure robust defenses are in place to prevent similar disruptions. This includes regular security audits, employee training, and investment in advanced threat detection systems. The potential impact on travel and the economy makes cybersecurity a top priority for the aviation sector in South Africa.
What Are Your Rights If Your Flight Is Delayed or Cancelled?
- Contact your airline immediately for information and assistance.
- Inquire about alternative flight options or refunds.
- Document all expenses incurred due to the delay or cancellation.