Routine car maintenance, like an oil change, shouldn't turn into a major headache. But for some vehicle owners, a simple service becomes a costly dispute. Stories are emerging across the US of drivers experiencing engine problems shortly after getting their oil changed, leading to frustration and financial strain.
Asheboro Couple's Victory After Faulty Oil Change
Kelly and Jamie Allen, from Asheboro, North Carolina, faced a months-long battle after a quick oil change before a family vacation went wrong. Shortly after their trip, their car started knocking badly and eventually broke down. A mechanic discovered the drain plug had been overtightened during the oil change, causing the engine to fail due to lack of oil.
Despite contacting the shop responsible, the Allens were ignored for weeks. Frustrated, they reached out to News 2, a local news station. Once the station intervened, the shop quickly reversed course, agreeing to pay for a replacement engine and cover the cost of a rental car.
Florida Woman's Ticking Time Bomb: Wrong Oil?
Another story involves a Florida woman, Zoe, who noticed a ticking noise in her Jeep Grand Cherokee's engine after an oil change performed by a mechanic friend. She suspected the wrong oil was used and took the vehicle back to the mechanic. Although the mechanic denied using the wrong oil, he agreed to replace it. However, the ticking persisted.
When Zoe attempted to get another oil change at a different shop, she was turned away due to the engine noise. Mechanics feared touching the car, advising her to return to the original mechanic. Zoe took to TikTok to ask mechanics if her engine was going to explode.
Tips for Handling Auto Service Disputes
These stories highlight the importance of protecting yourself when dealing with auto service providers. Here are some essential tips:
- Document Everything: Keep receipts, service records, and photos of any damage or issues.
- Get a Second Opinion: A dealership or another certified shop can provide a written report on what caused the problem.
- Put It in Writing: Communicate with the shop through email or certified letters to create a paper trail.
- Know Your Rights: Many states have consumer protection agencies or motor vehicle repair boards that handle complaints.
- Escalate if Needed: If the business won’t respond, consider small claims court or contacting local media or consumer advocates.
By taking these precautions, you can minimize the risk of a costly dispute and protect your vehicle.